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Cancellations & Withdrawals

Cancellations & Refunds

It is the responsibility of the student to make an application for a refund. To do this you must formally withdraw by completing and submitting an Enrolment Cancellation form or an Enrolment Amendment form to one of the Institute’s Customer Service Centres. These forms are available from any Customer Service Centre or online at the Student Lounge.

For Certificate Level courses (Government Subsidised)

If you formally withdraw before the course commencement date, you may apply for a full refund minus an administration fee of $55
If you formally withdraw within 4 weeks of the course commencement, you may apply for a refund minus the enrolment fees of any delivered hours + an administration fee of $55.
If you formally withdraw after 4 weeks of the course commencement date NO REFUND will be issued.

For Self-funded Enrolments

If you formally withdraw before the course commencement date you may apply for a full refund minus an administration fee of $55
If you formally withdraw within 4 weeks of the course commencement, you may apply for a refund minus the enrolment fees of any delivered hours + an administration fee of $55.
If you formally withdraw after 4 weeks of the course commencement date, you may apply for a refund minus the enrolment fees of any delivered hours + an administration fee of $55.

Withdrawal to accept a place at another tertiary institution

If you are taking a place at another tertiary institution* within the first 4 weeks of the South West TAFE course commencing, a full refund will be issued.

*Please Note: Proof of enrolment at the alternate education provider is required to process the refund.

For Diploma and Advanced Diploma courses

A full refund of tuition fees is available up until the census date with the exception of where VET Course Assurance has been activated in relation to a unit of study.

Material Fees

In all circumstances, the refund of unused materials is at the discretion of the teaching department ( some materials cannot be refunded due to health regulations)

Please Note: All refunds are subject to the student having no outstanding commitments with South West TAFE, including outstanding Library, Department, Equipment or Student Loans.

Special Circumstances

you are unable to officially withdraw within the required timelines (within the first 4 weeks of the course commencement date) to be eligible for a refund due to extenuating circumstances, you may write to state your case to:
Registrar
South West TAFE
P O Box 674
Warrnambool 3280
Or email info@swtafe.vic.edu.au

ONLY written claims for Special Consideration will be addressed.

For Short Course Enrolments

Short Courses	Refund
More than 5 business days prior to course commencement date	Course refund – less a $20 administration fee
Less than & including 5 business days prior to course commencement date	No refund - transfer to the next available identical course may be requested. A $20 administration fee will be charged for 2nd and subsequent transfers.
Course commencement date and after	No refund/No transfer/No substitutions

Where the course is cancelled by South West TAFE a full refund will apply.
Approved Corporate/Business clients can substitute/transfer an enrolment in the same course, up to 24hrs prior to the commencement date.

If you are unable to officially withdraw within the timelines required for a refund due to extenuating circumstances, please contact the Short Course Co-ordinator within 10 working days of the course commencement. Each case will be considered individually.