Certificate III in Tourism (Traineeship)

Course Code SIT30116
Locations Workplace training

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Study Mode Full-time, Part-time, Traineeship
Length 12 months
Commencement Apply any time
Timetable Workplace training and assessments
Course Overview

This traineeship is the perfect starting place for you to begin your career in the travel and tourism industry.

During this traineeship, you will develop a broad range of hands-on skills in tourism service, sales or operational skills and gain a sound knowledge of industry operations to coordinate tourism services.

We offer training to a diverse range of employers through a combination of on-the-job training with your employer and workplace visits from our trainers.

This course also allows for multi-skilling and specialisation in the office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered. 

What will I Learn?

During this traineeship, you will develop practical hands-on skills and experience in the tourism industry through on-the-job training and workplace assessments.

During this course, you will learn skills and knowledge in:

  • providing tourism service
  • sourcing and using the information on tourism and travel industries
  • sales
  • industry operations
  • coordinate tourism services
  • discretion and judgment
  • using plans, policies and procedures to guide work activities

We offer a range of elective units to suit the area of the tourism that you are undertaking your traineeship in. These may include:

  • visitor information
  • databases
  • selling tourism products and services
  • event staging support
  • event registrations
  • responsible service of alcohol
  • social media
  • accommodation and reception services.

Course Outcomes and Career Opportunities

Upon completion of this traineeship, you will be equipped with the skills and knowledge to gain work in a variety of tourism sectors and employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

Possible job outcomes include:

  • adventure tourism guide
  • attendant or senior ride operator in an attraction or theme park
  • booking agent
  • cellar door salesperson and guide in a winery
  • customer service agent
  • guide and salesperson in an Indigenous cultural centre
  • inbound tour coordinator
  • marine tourism guide or dive tour operator
  • museum attendant
  • operations consultant for a tour operator
  • reservations sales agent sales consultant
  • visitor information officer


After successful completion of this traineeship, you may choose to advance your skills and continue to study in the tourism and travel industry.

This course meets the entry requirements for the Certificate IV in Travel and Tourism unit upgrade. The five-unit course is completed over 6 weeks and allows students who have completed the Certificate III in Tourism to easily upgrade their qualification to a Certificate IV.

Course Requirements
Entrance requirements & pre-requisites

You must be employed a a trainee with a registered employer in the relevant industry, be at least 17 years of age, and have completed Year 12 (or equivalent).

Apprenticeship/Traineeship Entry Requirements

You need to be employed in this field as an apprentice or trainee before commencing this course.

If you are currently not employed in this field please contact the Skills and Jobs Centre for further advice. 

Course requirements

To be eligible for this qualification, you must successfully complete 15 units: 4 core and 11 elective.

Units offered

Core Units

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Unit Code Unit Name Unit Hours Unit Consumables
SITTIND001 Source and use information on the tourism and travel industry 25 $0.00
SITXCCS006 Provide service to customers 25 $0.00
SITXCOM002 Show social and cultural sensitivity 20 $0.00
SITXWHS001 Participate in safe work practices 12 $0.00

Elective Units

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Unit Code Unit Name Unit Hours Unit Consumables
BSBITU306 Design and produce business documents 80 $0.00
BSBWOR203 Work effectively with others 15 $0.00
HLTAID011 Provide First Aid 18 $50.00
SITEEVT002 Process and monitor event registrations 60 $0.00
SITEEVT003 Coordinate on-site event registrations 40 $0.00
SITEEVT004 Provide event staging support 31 $0.00
SITEEVT005 Plan in-house events or functions 40 $0.00
SITHACS008 Provide accommodation reception services 30 $0.00
SITHFAB002 Provide responsible service of alcohol 10 $0.00
SITTGDE002 Work as a guide 90 $0.00
SITTGDE003 Provide arrival and departure assistance 20 $0.00
SITTGDE004 Lead tour groups 30 $0.00
SITTGDE005 Prepare and present tour commentaries or activities 70 $0.00
SITTGDE006 Develop and maintain the general and regional knowledge required by guides 100 $0.00
SITTGDE007 Research and share general information on Australian Indigenous cultures 80 $0.00
SITTTSL001 Operate online information systems 40 $0.00
SITTTSL004 Provide advice on Australian destinations 40 $0.00
SITTTSL005 Sell tourism products and services 35 $0.00
SITTTSL007 Process reservations 30 $0.00
SITTTSL010 Use a computerised reservations or operations system 120 $0.00
SITTTSL012 Construct normal international airfares 40 $0.00
SITXCCS002 Provide visitor information 35 $0.00
SITXCCS007 Enhance customer service experiences 40 $0.00
SITXCOM005 Manage conflict 20 $0.00
SITXCRI001 Respond to a customer in crisis 30 $0.00
SITXHRM005 Manage volunteers 20 $0.00
SITXWHS002 Identify hazards, assess and control safety risks 30 $0.00
SITXWHS003 Implement and monitor work health and safety practices 30 $0.00

This course involves accredited units.  You will be required to complete assessment tasks to demonstrate your underpinning knowledge, skills and attributes to meet the course outcomes.  A combination of written, oral and practical assessment strategies will be used in either a classroom, online or workplace environment. 

Where units require demonstration of skills in a workplace environment, you will have the opportunity to do this either in your own workplace (where appropriate), through a practical placement, or by using one of the Institute's simulated workshops/classrooms.  Detailed information about the types, conduct and dates of assessments will be provided in advance.  You will also be provided with information about the opportunity for reassessment and appeal.

After applying

Once you have applied for your chosen course, you will receive a thank you email from South West TAFE with a few steps to help process your enrolment.

Complete a Pre-Training Review
You will receive an email to complete a Pre-Training Review online evaluation. This evaluation helps us tailor your training to suit your needs.

Create or provide a Unique Student Identifier (USI)
A USI is a nationally recognised reference number that provides an online record of your training qualifications gained in Australia.
Create your USI
Already have a USI but can’t remember it? Find your USI

Skills recognition
If you have experience or prior qualifications, you may be eligible to apply for recognition of prior learning and gain credits. You will be asked to provide any relevant Statement of Attainment to support identified credits.

Course Fees

Here's an outline of fees and costs associated with your course.

Your fees each year can be made up of 3 different elements.  Everyone has different circumstances that can affect what you pay and how much you pay. :

  1. Tuition fees - charged as an hourly rate that varies from course to course. A large portion of the tuition is subsidised by the Victorian Government for eligible students.
  2. Resource and/or materials costs - covers the cost of materials and other incidentals. This fee will vary according to the course being undertaken.
  3. Booklist items - such as textbooks, equipment and stationery recommended for your course

Tuition fees

There are 4 different rates of tuition fees. Only one will apply to you (depending on your eligibility and circumstances). 

  1. Government Subsidised Fee - you could be eligible for a government-subsidised rate under the Skills First funding depending on your age, educational history, and citizenship or residency status. If you are eligible, the government will contribute to the cost of your training.
    Find out more about subsidised training

  2. Government Subsidised Concession Fee - If you are eligible for a Skills First government-subsidised place and hold a current healthcare or pension card, that you can provide at enrolment, you may be eligible for the concession rate. Note, the concession rate is not applicable to Diploma level courses.
    Find out more about concession rates

  3. If the course is a Free TAFE course or part of the Free TAFE Pathways Program - Eligible students will not pay course tuition fees for the duration of their enrolment in this course, however, there may be some consumable/material fees for the course (find out more below). Any resource or material costs, or booklist items for this course are listed in the table below.
    Find out more about Free TAFE
    Find out more about Free TAFE Pathways Programs

  4. Full fee - If you are not eligible for a Skills First government-subsidised place, exemption, concession or are enrolling in a course that isn't government-subsidised, you may be required to pay the full fee rate.


The fees listed below are indicative only. The student tuition fees as published are subject to change given individual circumstances at enrolment. Funding made available to eligible individuals by State and Commonwealth Governments. If funding is utilised, this may affect future opportunities to access additional funding in the future.

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Course fees by student type Indicative Course Fee
Government subsidised rate (if eligible) $3,230.00
Concession rate $650.00
Full fee rate (if not eligible for govt subsidy) $7,805.00
Resource and/or materials costs

Some courses require specific resources or materials necessary for your study eg: tools of the trade, excursions, etc. Final costs will be determined upon enrolment.

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Additional course fees Indicative Course Fee
Course consumable/materials (approximate) $250.00
How do I pay my fees?

Once we have processed your enrolment form, you will receive an email with your invoice.

You have three options when organising your payment:

  1. Upfront payment - can be made over the phone with EFTPOS
  1. Payment plan - can be directly debited from your bank account, debited from your Centrelink payments or via a VET Student Loan (for diploma or advanced diploma courses only)
  1. Paid by employer, school or job network agency - if your fees are being paid by your employer, school or job network agency, you will need to complete an Authority to Invoice form.

Payments will need to be arranged within five(5) business days of receiving the email containing your invoice.

We also offer a range of scholarships each year which you may be eligible to apply for to assist with course fees.

Next Steps
How to apply for an apprenticeship or traineeship

There are five simple steps to apply for an apprenticeship or traineeship with us.

  1. Find a job - find a job as an apprentice or trainee through an Apprenticeship Centre or Group Training Company.
  2. Register - register with an Australian Apprenticeship Support Network (AASN) and nominate SWTAFE as your training provider (your employer will usually do this for you).
  3. Complete a pre-training review - SWTAFE staff will contact you to organise your Pre-Training Review once your ASSN contract registration is complete.
  4. Enrol - complete the enrolment form provided to you and provide your identification.
  5. Sign - once you’ve completed your enrolment form and verified your identification you will receive your student declaration form to review and sign. You can sign this digitally via your smartphone, computer or tablet.

If need any assistance with applying, contact our Customer Service team on 1300 648 911 or visit your nearest campus.

Careers and Course Advice

Not sure which course is right for you? South West TAFE will help you find your way.

Our Careers Coaches at the Skills and Jobs Centre is here to support you. Whether you’re exploring career options, transitioning from school to the workforce or looking to study after school we’re here to help you.

Student Support

As a SWTAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully. For more information about any of these services, visit our student page.