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|Study Mode||Workplace, Online|
|Commencement||Apply any time|
|Timetable||12 workplace training and assessment units Online workshops Self-directed online study|
Whilst we pride ourselves on our hands-on training, we have had to adjust most of our courses for study from home and remote learning during the COVID-19 restrictions. This means courses will be delivered using a range of methods including online learning, virtual classrooms, workbooks and direct contact with your teacher.
Given the government restrictions that are now in place to reduce the spread of coronavirus in Australia, we expect this new model of study will continue until the government makes changes to these restrictions.
Currently employed or volunteering in the tourism industry? Develop your skills and knowledge with this formal qualification.
This course prepares you to work in tourism, tour guiding, and the travel industry. It provides you the skills and knowledge to undertake supervisory responsibilities and plan, monitor and evaluate the work of team members.
In the Certificate IV in Travel and Tourism you will learn to provide advice on Australian and international destinations, to process travel documents, use a computerised reservations or operations system, construct promotional international airfares, prepare quotations and to use social media in a business.
You will also learn about cultural sensitivity, managing conflict, working with others and WHS.
This course provides you with a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including:
After successful completion of this course, you may choose to continue study in the Diploma of Travel and Tourism Management.
Completion of this course meets the entry requirements for the Diploma course.
Why don’t you come along to our next course info session to find out everything you need to start your learning journey? You can chat with our teachers, tour our facilities, learn more about the course, find out about the application process and get your questions answered by our course experts.
To be eligible to apply for this course, you must be currently working or volunteering in the guiding, travel or tourism industry for a minimum of 15 hours per week.
|Unit Code||Unit Name||Unit Hours||Unit Consumables|
|SITTIND001||Source and use information on the tourism and travel industry||25||$0.00|
|SITXCCS007||Enhance customer service experiences||40||$0.00|
|SITXCOM002||Show social and cultural sensitivity||20||$0.00|
|SITXFIN002||Interpret financial information||60||$0.00|
|SITXHRM001||Coach others in job skills||20||$0.00|
|SITXWHS003||Implement and monitor work health and safety practices||30||$0.00|
|Unit Code||Unit Name||Unit Hours||Unit Consumables|
|SITTGDE006||Develop and maintain the general and regional knowledge required by guides||100||$0.00|
|SITTTSL001||Operate online information systems||40||$0.00|
|SITTTSL002||Access and interpret product information||65||$0.00|
|SITTTSL003||Provide advice on international destinations||45||$0.00|
|SITTTSL004||Provide advice on Australian destinations||40||$0.00|
|SITTTSL005||Sell tourism products and services||35||$0.00|
|SITTTSL008||Book supplier products and services||20||$0.00|
|SITTTSL009||Process travel-related documentation||26||$0.00|
|SITXCCS002||Provide visitor information||35||$0.00|
|SITXCRI001||Respond to a customer in crisis||30||$0.00|
This course involves accredited units. You will be required to complete assessment tasks to demonstrate your underpinning knowledge, skills and attributes to meet the course outcomes. A combination of written, oral and practical assessment strategies will be used in either a classroom, online or workplace environment.
Where units require demonstration of skills in a workplace environment, you will have the opportunity to do this either in your own workplace (where appropriate), through a practical placement, or by using one of the Institute's simulated workshops/classrooms. Detailed information about the types, conduct and dates of assessments will be provided in advance. You will also be provided with information about the opportunity for reassessment and appeal.
Once you have applied for your chosen course, you will receive a thank you email from South West TAFE with a few steps to help process your enrolment.
Complete a Pre-Training Review
You will receive an email to complete a Pre-Training Review online evaluation. This evaluation helps us tailor your training to suit your needs.
Create or provide a Unique Student Identifier (USI)
A USI is a nationally recognised reference number that provides an online record of your training qualifications gained in Australia.
Create your USI
Already have a USI but can’t remember it? Find your USI
If you have experience or prior qualifications, you may be eligible to apply for recognition of prior learning and gain credits. You will be asked to provide any relevant Statement of Attainment to support identified credits.
Here's an outline of fees and costs associated with your course.
Your fees each year can be made up of 3 different elements. Everyone has different circumstances that can affect what you pay and how much you pay. :
There are 4 different rates of tuition fees. Only one will apply to you (depending on your eligibility and circumstances).
The fees listed below are indicative only and may be subject to change without notice and given individual circumstances. Your actual fees will be calculated based on your individual circumstances at the time of enrolment. Funding made available to eligible individuals by State and Commonwealth Governments. If funding is utilised, this may affect future opportunities to access additional funding in the future.
|Course fees by student type||Indicative Course Fee|
|Government subsidised rate (if eligible)||$4,425.00|
|Full fee rate (if not eligible for govt subsidy)||$9,595.00|
Some courses require specific resources or materials necessary for your study eg: tools of the trade, excursions, etc. Final costs will be determined upon enrolment.
|Additional course fees||Indicative Course Fee|
|Course consumable/materials (approximate)||$85.00|
Once we have processed your enrolment form, you will receive an email with your invoice.
Payments will need to be arranged within five(5) business days of receiving the email containing your invoice.
We also offer a range of scholarships each year which you may be eligible to apply for to assist with course fees.
Not sure which course is right for you? South West TAFE will help you find your way.
Our Careers Coaches at the Skills and Jobs Centre is here to support you. Whether you’re exploring career options, transitioning from school to the workforce or looking to study after school we’re here to help you. Call, email or drop in.
Call 5564 8515 or email firstname.lastname@example.org
There are five simple steps to apply for a course with us.
As a SWTAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully. For more information about any of these services, visit our student page.