Services & Support

As a South West TAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully.

Studying from home during COVID-19

At South West TAFE we are committed to continuing to provide a positive educational experience for all of our students.

COVID-19 has forced everyone to adapt, and to keep people safe we have also been working hard to implement a new way of studying for many of you. However, one thing that hasn’t changed is that we will continue to be there for you every step of the way. Some may find the transition to studying from home a challenge but we have many resources available to help you develop new skills and succeed.

Need help with IT while studying remotely?
Contact our ICT HelpDesk:
Phone: 5564 8854 (during business hours)
Email: icthelpdesk@swtafe.edu.au

Visit Student Hub

Visit SWTAFE Online

Library Services

We have a range of services available across campuses and online providing access to books, newspapers, online databases, printing facilities and more. 

Warrnambool -  level 1, D building
Monday to Friday, 9am - 5pm

Hamilton
Monday to Friday: 8.30am - 5pm

Portland
Monday to Friday: 8.30am - 4.30pm

Sherwood Park
Monday to Friday: 8.30am - 5pm

You can access the collection online and request an item by messaging us on LIVE chat from the Library homepage library.swtafe.edu.au or email us at library@swtafe.edu.au. Items will be retrieved by library employee and made available for you to collect from your preferred campus.

Visit the South West TAFE Library Website

Learning Support

Do you need help with your studies? Free support sessions are available to help you succeed. Assistance is available in maths, computer skills, spelling and punctuation, understanding assessments, assignment writing, research and referencing. Pop in and see our helpful team.

The Learning Support Unit is a free and confidential service designed to help you build the skills you need to be successful at TAFE. The teachers are a friendly who can help students with all aspects of their study. We offer one-on-one tutoring, classroom-based support, 24-hour support with Studiosity and drop-in sessions, so you can get the help you need, whenever you need it.

Drop in to one of our free & friendly sessions or book an appointment via

Support appointments will be offered initially by phone or online sessions. From time to time the LSU will hold virtual support drop-in workshops which will be promoted through your teachers and online.

To find out more, visit the study support page.

Studiosity

Study help, anywhere anytime.

If you need help with English, maths, science, accounting, assignment writing, or just want a study coach, then Studiosity is your first port of call.  Receive written feedback, live chat over text or communicate over email. It’s available when you need it 24 hours a day, 365 days a year. You can use Studiosity via Connect Live or Writing Feedback.

Connect Live 24/7 provides on-demand study help where you are able to receive support from a real person via an interactive classroom - with chat, collaborative whiteboard, and file sharing. You can ask questions, send documents and have a tutor coach you through to an appropriate answer.

Writing Feedback provides written detailed feedback on assignments within 24 hours. Simply upload your work to the portal and receive detailed feedback in your inbox the next day. The tutors won’t give you the answers but they will help you with structure, grammar, and English skills.

Both Connect Live and Writing Feedback are available FREE to students via SWTAFE Online (Moodle) using your normal SWTAFE log in details.

Student Wellbeing Team

Our student wellbeing team aims to help you, whether it’s personal, social or educational issues impacting you. They provide free access to Student Counsellors, Chaplains and more. They are available to chat, and can help you stay positive and focused on your studies.

Glenn McKenzie - Key contact for Warrnambool, Hamilton & Sherwood Park

Shae Nittsjo - Key contact for Portland & Hamilton

Deb Brevis - Key contact for Warrnambool & Colac

Julie Burch – Chaplin

Apprenticeship Support

If you are having trouble and are looking for some answers around your apprenticeship our Apprentices Support Team is a great place to start.

Contact us:

  • Apprenticeship Support Officer, Lee Martin on 5564 8819
  • Apprenticeship and Traineeship Co-ordinator, Danny Deutscher on 5564 8791
Koorie Support

Our Koorie Student Support Officers (KSSO) provide direct support to Koorie learners aiming to foster a positive and productive education experience. They are available to assist you with questions you have with your studies, enrolment, and getting set up from home.

Tanya and Nichole are here to help with:

  • Support with SWTAFE enrolment process
  • Assist with navigating around campus, getting to class and meeting other Koorie students
  • Orientation to TAFE services: Learning Support Unit, Student Wellbeing, Library, Skills and Jobs Centre
  • Assist with time management and study tips
  • Abstudy and Scholarship application assistance
  • Liaising with teaching and support staff, on behalf of the Koorie student

Tanya Logan:

Nichole Walker:

Koorie Liaison Officers (KLO) provides Indigenous consultation between South West TAFE and Local Indigenous Organisations.

Jono and Charmaine are here to help SWTAFE employees with:

  • Engaging and liaising with community organisations
  • Organising tours ‘on country’ at Moyjil, Budjbim or Koroitj
  • Assist with the planning and implementation of the SWTAFE’s Indigenous Strategy
  • Identifying educational needs within the communities of SWTAFE’s catchment
  • Contributing in the development and implementation of the SWTAFE’s Reconciliation Action Plan
  • Implementation of the Wurreker Strategy and Marrung Plan

Charmaine Hopgood

Jonathan Campbell

Disability Services

The Disability Services team is here to continue to support you through your studies, developing individualised support plans targeted to your delivery modes. We can support you to explore online tutoring sessions, negotiation of reasonable adjustments, accessibility and more.

Contact the team on 5564 8720 or via email disability.support@swtafe.edu.au

Find out more about the Disability Services at South West TAFE.

The Skills and Jobs Centre

The Skills and Jobs Centre is available to provide course and career advice. They can help if you need assistance gaining part-time work or getting your resume ready for when you graduate and hit the job market. They can also help connect you with services across the region.

Find out more and contact the Skills and Jobs Centre.

IT Support

If you need any help with IT and studying online off-campus, contact our ICT Helpdesk:

Phone: 5564 8854 (during business hours)
Email: icthelpdesk@swtafe.edu.au

Find out more about the IT Support at South West TAFE.

Health Services

Headspace Warrnambool provides a free bulk-billed GP service at our Warrnambool (incl. Sherwood Park) campus for all students and staff.  The following GP Services are available:

  • physical health issues and injury worries
  • vaccinations
  • work ready health checks
  • nutritional advice
  • mental health concerns
  • sexual health screening and counselling
  • pregnancy testing and emergency contraception
  • antenatal care

Contact the Student Services Team to book an appointment via studentsupport@swtafe.edu.au

Learn more about studying with us