Services & Support

As a South West TAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully.
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Studying from home during COVID-19

At South West TAFE we are committed to continuing to provide a positive educational experience for all of our students.

COVID-19 has forced everyone to adapt, and to keep people safe we have also been working hard to implement a new way of studying for many of you. However, one thing that hasn’t changed is that we will continue to be there for you every step of the way. Some may find the transition to studying from home a challenge but we have many resources available to help you develop new skills and succeed.

Need help with IT while studying remotely?
Contact our ICT HelpDesk:
Phone: 5564 8854 (during business hours)

Visit Student Hub

Visit SWTAFE Online

Library Services

The Warrnambool campus library collection is available for students at a limited capacity. To request an item, message us on LIVE chat from the Library homepage or email us at Items will be retrieved by library staff and made available for you to collect from the Skills and Jobs Centre, or posted to your address upon request.

Visit the South West TAFE Library Website

Learning Support

The teachers in the Learning Support Unit are a friendly team who provide help to students with all aspects of their study. Assistance is available in numeracy, comprehension of assignments, basic computer literacy, assignment writing, and referencing.

You are able to apply to the Learning Support Unit (LSU) for one-on-one support sessions or advice by contacting any of the following:

Support appointments will be offered initially by phone or online sessions. From time to time the LSU will hold virtual support drop-in workshops which will be promoted through your teachers and online.

To find out more, email the Learning Support Team


Study help, anywhere anytime.

If you need help with English, maths, science, accounting, assignment writing, or just want a study coach, then the specialist staff at Studiosity are your first port of call.  You will receive written feedback, can live chat over text or communicate over email. It’s available when you need it as it operates 24 hours a day 365 days a year. You can use Studiosity via Connect Live or Writing Feedback.

Connect Live 24/7 provides on-demand study help where you are able to receive support from a real person via an interactive classroom - with chat, collaborative whiteboard, and file sharing. It allows you to ask questions, send documents and have a tutor coach you through to an appropriate answer.

Writing Feedback provides written detailed feedback on assignments within 24 hours. Simply upload your work to the portal and receive detailed feedback in your inbox the next day. The tutors won’t give you the answers but they will help you with structure, grammar, and English skills.

Both Connect Live and Writing Feedback are available free to students and accessed via SWTAFE Online (Moodle) using your normal SWTAFE log in details.

Student Wellbeing Team

The student wellbeing team is available to assist all students. They are available to chat, and can help you stay positive and focused on your studies.

Glen McKenzie: 0478 332 289 (Mon-Fri 9am – 5pm)
Jasmine Wylie: 0481 916 092 (Mon-Thurs 9am – 5pm)
Lucy Whelan: 0435 301 402 (Mon-Thurs 9am – 5pm)

Apprenticeship Support

If you are having trouble and are looking for some answers around your apprenticeship our Apprentices Support Team is a great place to start.

Contact us:

  • Apprenticeship Support Officer, Lee Martin on 5564 8819
  • Apprenticeship and Traineeship Co-ordinator, Danny Deutscher on 5564 8791
Koorie Support

Our Koorie Liaison Officers are available to support our Koorie students by developing specific education and training programs to suit individual needs. They are available to assist you with questions you have with your studies, enrolment, and getting set up from home.

Contact us:

Jonathon Campbell
Phone: 0434 854 036

Locky Eccles
Phone: 0429 942 849

Find out more about the Koorie Support at South West TAFE

Disability Services

The Disability Services team is here to continue to support you through your studies, developing individualised support plans targeted to your delivery modes. We can support you to explore online tutoring sessions, negotiation of reasonable adjustments, accessibility and more.

Contact the team on 5564 8720 or via email

Find out more about the Disability Services at South West TAFE.

The Skills and Jobs Centre

The Skills and Jobs Centre is available to provide course and career advice. They can help if you need assistance gaining part-time work or getting your resume ready for when you graduate and hit the job market. They can also help connect you with services across the region.

Find out more and contact the Skills and Jobs Centre.

IT Support

If you need any help with IT and studying online off-campus, contact our ICT Helpdesk:

Phone: 5564 8854 (during business hours)

Find out more about the IT Support at South West TAFE.

Health Services

Headspace Warrnambool provides a free bulk-billed GP service at our Warrnambool (incl. Sherwood Park) campus for all students and staff.  The following GP Services are available:

  • physical health issues and injury worries
  • vaccinations
  • work ready health checks
  • nutritional advice
  • mental health concerns
  • sexual health screening and counselling
  • pregnancy testing and emergency contraception
  • antenatal care

Contact the Student Services Team to book an appointment via

Learn more about studying with us