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|Study Mode||Part-time, Online|
|Commencement||Apply any time - courses starting late August, October and November|
|Timetable||One class a week via virtual classroom over three weeks including one, one-hour induction class and two, three-hour classes. There are day and evening class delivery options available. Day classes are on Mondays, 9am - 12pm and evening classes are Wednesdays, 6pm - 9pm.Upcoming start dates:- Monday 28 August (day class)- Wednesday 30 August (evening class)- Monday 2 October (day class)- Wednesday 4 October (evening class)- Monday 6 November (day class)- Wednesday 8 November (evening class)|
This new free short course provides you with the essential skills and knowledge for a customer-facing role in travel, tourism, retail or hospitality.
This is the perfect course for someone wanting to skill up to enter the workforce or enhance their skills in their current role.
Plus it is currently being offered free for eligible students and offered over three short sessions via virtual classroom.
Upon successful completion, you will be equipped with the skills to enter the workforce in a customer-facing role.
On completion, you may continue studying in a course relevant to your industry including:
|Unit Code||Unit Name||Unit Hours||Unit Consumables|
|SITXCCS014||Provide service to customers||25||$0.00|
|SITXCOM007||Show social and cultural sensitivity||20||$0.00|
This course involves accredited units. You will be required to complete assessment tasks to demonstrate your underpinning knowledge, skills and attributes to meet the course outcomes. A combination of written, oral and practical assessment strategies will be used in either a classroom, online or workplace environment.
Where units require demonstration of skills in a workplace environment, you will have the opportunity to do this either in your own workplace (where appropriate), through a practical placement, or by using one of the Institute's simulated workshops/classrooms. Detailed information about the types, conduct and dates of assessments will be provided in advance. You will also be provided with information about the opportunity for reassessment and appeal.
Once you have applied for your chosen course, you will receive a thank you email from South West TAFE with a few steps to help process your enrolment.
Complete a Pre-Training Review
You will receive an email to complete a Pre-Training Review online evaluation. This evaluation helps us tailor your training to suit your needs.
Create or provide a Unique Student Identifier (USI)
A USI is a nationally recognised reference number that provides an online record of your training qualifications gained in Australia.
Create your USI
Already have a USI but can’t remember it? Find your USI
If you have experience or prior qualifications, you may be eligible to apply for recognition of prior learning and gain credits. You will be asked to provide any relevant Statement of Attainment to support identified credits.
Here's an outline of fees and costs associated with your course.
Your fees each year can be made up of 3 different elements. Everyone has different circumstances that can affect what you pay and how much you pay. :
There are 4 different rates of tuition fees. Only one will apply to you (depending on your eligibility and circumstances).
The fees listed below are indicative only. The student tuition fees as published are subject to change given individual circumstances at enrolment. Funding made available to eligible individuals by State and Commonwealth Governments. If funding is utilised, this may affect future opportunities to access additional funding in the future.
|Course fees by student type||Indicative Course Fee|
|Full fee rate (if not eligible for govt subsidy)||$340.00|
Some courses require specific resources or materials necessary for your study eg: tools of the trade, excursions, etc. Final costs will be determined upon enrolment.
|Additional course fees||Indicative Course Fee|
|Course consumable/materials (approximate)||$0.00|
Once we have processed your enrolment form, you will receive an email with your invoice.
Payments will need to be arranged within five(5) business days of receiving the email containing your invoice.
We also offer a range of scholarships each year which you may be eligible to apply for to assist with course fees.
There are five simple steps to apply for a course with us.
Not sure which course is right for you? South West TAFE will help you find your way.
Our Careers Coaches at the Skills and Jobs Centre is here to support you. Whether you’re exploring career options, transitioning from school to the workforce or looking to study after school we’re here to help you.
As a SWTAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully. For more information about any of these services, visit our student page.